Support questions
Policies, prices and how-tos answered from your documents.
AI Text Agent · WhatsApp
Answers on WhatsApp,
from your own documents.
Upload your policies, price lists and FAQs. The agent answers customers on your WhatsApp number from them, in English, Hindi or Hinglish, and your team can read and reply to every chat.
- Answers only from your content
- English, Hindi & Hinglish
- Set up without code
9:41
KKalpa StoresBusiness account
Today
Can I return a table lamp I bought last week?10:42
Yes. Unused items can be returned within 10 days of delivery, in the original box.10:42
Great, how do I start?10:42
Share your order number and name, and I will pass the return to our team.10:42
Message
Two ways in
Set it up in the console, or start chats from your code
Build the agent in the console
Create the agent in four steps, then choose which WhatsApp chats it answers.
- Chat, voice or both
- Knowledge uploaded when you create it
- Tone, language and instructions in Settings
Hand a chat to the agent
Open the chat with a template and assign the agent in one call; it answers whatever the customer sends next.
- Bearer token from WhatsApp → API & Webhooks
- Without a template, the agent sends its own opening message
- Read the conversation over the inbox API
On WhatsApp
Answers the way your customers write
Customers ask in English, Hindi or Hinglish. The agent answers in the same language and script, from your own documents.
- Replies in the customer’s language and script
- Asks only for the lead details it is missing
- Passes the chat to a specialist agent when you set up routing
- Your fallback reply when your documents don’t cover it
Knowledge base
Teach it with the documents you already have
Upload policies, price lists and FAQs. The agent looks up the relevant parts for every question and answers only from them.
- PDF, DOCX, TXT and Markdown
- Mark a document as facts, or as tone and style guidance
- One knowledge base shared with AI Voice Agent
For developers
Hand a WhatsApp chat to an AI agent
One call opens the chat with a template and assigns an AI agent, so the customer’s replies are answered automatically. The agent must be assigned to your account.
- POST
/api/wa/v1/ai-agent-handoff - GET
/api/wa/v1/inbox/conversations
curl -X POST https://pixabits.ai/api/wa/v1/ai-agent-handoff \
-H "Authorization: Bearer pxa_your_token_here" \
-H "Content-Type: application/json" \
-d '{
"to": "919876543210",
"agent_id": "YOUR_AGENT_ID",
"template_id": "YOUR_TEMPLATE_ID"
}'Use cases
Jobs it takes off your team
Lead capture
Asks only for missing details and records the lead.
Specialist routing
A menu sends each chat to the agent that knows the topic.
Campaign replies
Picks up the chat when a customer replies to a template.
Pricing
AI Text Agent pricing
A monthly agent plan plus usage. Prices follow the region you pick in the top bar.
- Agent Plan
- from ₹2,999/month
- AI Text Agent Response
- ₹0.75/1K tokens
Prices in ₹ INR, excluding 18% GST. Agent plans and the knowledge base are shared with AI Voice Agent.
Plans for 1, 3 or 10 agents. Replies are billed per 1,000 tokens; the full rates are on the pricing page.
FAQ
Questions buyers ask first
On WhatsApp. In the live inbox you choose which agent answers each chat, or every chat on a number.
English, Hindi and Hinglish. It replies in the language and script the customer wrote in.
It answers from what it finds in your knowledge base. When your documents don’t cover a question, it gives the fallback reply you wrote instead of guessing.
PDF, DOCX, TXT and Markdown. Mark a document as facts to answer from, or as conversation guidance for tone and style.
Yes. Every chat is in the live inbox, where your team can read it and reply by hand.
Yes. Create it for chat and voice; see AI Voice Agent for what it does on a call.
Yes, on the WhatsApp API: one call opens a chat with a template and assigns an AI agent to answer the replies. Ask us to assign the agent to your account first.
A monthly agent plan, for 1, 3 or 10 agents, plus usage per 1,000 tokens of replies. Rates in your currency are on the AI Text Agent pricing page (/pricing/ai-text-agent).
Put your agent on WhatsApp this week.
Upload your documents, set the tone and choose the chats it answers.